Have a question about your order? Email hello@pikoneko.com with your order number in the subject line.
Please allow 1 to 3 business days for order processing and fulfillment. This timeframe applies to all orders. You’ll receive a confirmation email with tracking details once your order has shipped.
The estimated delivery time and cost vary depending on your location. Below is a general guide for how long your order may take to arrive once it has been shipped, along with the corresponding shipping costs.
For orders shipped to the United Kingdom, delivery typically takes 8 to 13 business days and cost £4.95. For United States and the rest of the world, delivery usually takes 9 to 15 business days and cost USD 9.95.
During product launches, restocks, holidays, or promotional periods, please allow up to 5 - 7 business days for processing due to higher order volumes. Please note that delivery times may also be extended during these periods as a result of higher shipping demand.
Pre-order items will ship according to the estimated date listed on the product page. Any order containing a pre-order item will be shipped together once the pre-order is ready.
